Kay has worked for ISS Australia since February 2010. Kay’s qualifications include a Graduate Diploma in Management in 2020, Vocational Graduate Certificate in Family Dispute Resolution Services in 2012 and a Bachelor of Social Work in 2007.

Before working at ISS Australia, Kay worked in statutory child protection services at the Department of Health and Human Services. Kay is committed to reducing the barriers associated with cross border social work and family mediation services.

Amelia has worked for ISS since2016, including roles with both IPCA and the Intercountry Adoption Family Support Service. Prior to coming to ISS, she spent five years working with people seeking asylum and refugees, an area of human rights she is very passionate about.

 Amelia has a Master of Social Work (completed in 2011) and a Bachelor of Arts (History/Linguistics),completed in 2008, both from the University of Melbourne. She is committed to upholding rights, especially children’s, and enjoys working with a broad variety of people.

Bettina has worked in the social welfare sector for over 20 years, holds a bachelor's degree in education, and has completed academic fellowships in family violence practise and trauma-informed practise.  

Bettina's work has included delivering training and support to Indigenous case workers in remote communities of the Northern Territory, project management roles in delivering food relief programs, employment programs for people with disabilities, casework with CALD community members, and youth well-being programs.

Bettina is committed to the rights of children and supporting families in navigating the best outcomes for their children.

Eleni Bailey holds a Bachelor of Arts (Social Inquiry), a Bachelor of Laws, a Graduate Certificate in Legal Practice, a Masters of Social Work, and a Graduate Certificate in Family Dispute Resolution. Since 2015, Eleni has been a dedicated Social Worker, Child Consultant, and Family Mediator at International Social Service (ISS) Australia. She currently coordinates the International Family Mediation service and serves as a Senior Social Worker in the International Parental Child Abduction team, where she plays a crucial role in supporting families in challenging cross-border situations.

Before joining ISS Australia, Eleni worked in various roles within the private sector and state and federal government departments, enriching her with a diverse professional perspective.

Committed to supporting families affected by cross-border separation, Eleni uses her social work and family mediation expertise to provide child-focused and evidence-informed comprehensive assistance. Her leadership and dedication continue to drive the mission of ISS Australia forward.

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Zanna is a qualified social worker, holds a graduate diploma in counselling and psychotherapy, and has spent over 15 years working in areas of family violence, sexual assault, and with refugee and asylum seeker communities.

Throughout her professional journey, Zanna has developed a special interest in working with children and young people, as well as their parents and caregivers. Zanna is deeply interested in the field of neuroscience and the brain’s capacity for change. This interest informs their approach to therapy and support.

Beyond direct practice, Zanna is committed to addressing systemic and structural barriers that hinder the capacity for autonomy, expression, and development within communities.

Eric has spent over 20 years working for not for profit organisations; supporting vulnerable persons in the community.  

Eric has a Masters in Counselling, Postgraduate Diploma of Psychology, Bachelor of Behavioural Science and Graduate Diploma of Forensic Risk Assessment and Management.